THE RATIONAL BEHIND THE NEED FOR ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB SATISFACTION

Abstract

Organizational citizenship behavior and job satisfaction are two interdependent factors that
determine the effectiveness of an organization's work. Organizational behavior refers to the attitudes and
behaviors of individuals in groups or organizations, while job satisfaction is defined as a conglomerate of
feelings and beliefs that employees manifest over their profession. This study analyzes the dimensions of
these two factors which, by their very nature, constitute a generator of organizational performance.